Frequently Asked Questions
SPECIFIC TIMED DELIVERIES
We aim to provide prompt delivery once we receive your order, however as the Sunshine Coast is a large delivery area if you require a specific timed delivery we recommend choosing our Priority Delivery Guarantee. This service will ensure our courier prioritizes your delivery above our standard delivery schedule, with an AM or PM delivery guarantee, followed up with an SMS confirmation once completed.
ORDER ONLINE & PICK-UP INSTORE
Save time, order online and pick-up instore for FREE! Our Florist Shop is located at 114 Aerodrome Road, Marooochydore with street parking available in front of the shop or off-street parking accessible from Second Avenue (entry behind Boardstore) park up near the yellow wall signed Luxury Paints.
DELIVERY TO ADDRESSES WITH NO ONE HOME
The courier may choose to leave the gift delivery with a neighbour, staff member or manager; where possible they will attach a note to the recipient’s door stating who accepted the arrangement on their behalf. If no one is able to accept the goods, we will leave the gift delivery in an area on the premises that we deem to be secure. If we are unable to leave the goods at the premises, a note will be left on the recipient’s door asking the recipient to call us to arrange a convenient time for re-delivery or collection. If a re-delivery is required a second delivery fee will be required by the Sender or Recipient. If the recipient is at work all day, we suggest sending the gift delivery to the workplace. Please consider mentioning a building/business name or a land mark to allow the courier to locate your delivery address more quickly.
INCORRECT RECIPIENT DETAILS
Incomplete, incorrect addresses or phone numbers do delay our delivery schedule and drivers. If our delivery driver is inconvenienced or delayed due to incorrect delivery information being supplied by you, you may be contacted for additional compensation for time, phone calls, re-deliveries, change of address. We recommend supplying as much delivery information as possible, including the Recipient’s Full Name, Business Names, Unit Names & Number, Full Street Addresses, Home, Business and Mobile Phones Numbers for the Recipient.