Returns and credit policy
Due to the service-based nature of our business, and selling predominately perishable goods we are not required to provide a refund if you change your mind about the products and services you have asked for.
You may choose to cancel your unconsumed order and receive a refund if you notify us within a reasonable time frame of your requested order date. Definition of an unconsumed order is when an order has been received into our system but no processes have been actioned. Processes may include Gift Card, Gift Wrapping, ordering specific product-in, making of orders, and attempting delivery. If we have consumed any of these processes we will only consider a refund or part-refund based on a major problem.
- has a problem that would have stopped someone from purchasing our service if they had known about it
- is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
- does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- creates an unsafe situation
- it is significantly different from the product sample or description and you have not be notified about product substitution
Poor Quality Flowers or Damaged Products
If non-floral goods are received in a faulty or damaged condition, you are entitled to apply for an exchange, credit or refund. We cannot refund where the recipient has decided they no longer require the product.
If you feel your flowers should be replaced we ask customers to contact us within 48 hours of delivery to assess the situation. Sometimes flowers may come in and look perfect to us florists, but not show signs of disease until days later when they are at your place. If we can see the flower issue first hand we can contact our flower suppliers and receive compensation for their poor-quality product.
We pride ourselves in the freshness, quality and value of every order. If you feel disappointed with any of our products or service we advise to call our team so we can discuss a suitable solution for all parties ~ 07 5443 1807
It is the responsibility of the customer to inform i-Blossom if an order does not arrive. Once you inform us, we will lodge enquiries with our courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Our staff are available to assist you between 9am and 4pm AEST Monday – Friday, and 9am – 2pm AEST Saturday on 07 5443 1807 or contact us by email at [email protected]
Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.
i-Blossom will endeavour to supply the exact products ordered, however we reserve the right in some cases, such as non-availability, to provide substitute products that will be of equal or greater value.All designs illustrated are a close representation to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfill your requirements.